FAQ

When will an order travel?

Payment-authorized orders normally require 1–2 business days for processing. Estimated carrier transit after shipment is 4–6 business days. See our Shipping Policy.

Can I return an unused item or report a problem?

Yes. Eligible new, unused items may be requested for return after a change of mind or an incorrect choice, and damaged, defective, incorrect, incomplete, or materially misdescribed items can also be reviewed. Start the request within 30 days after delivery.

Are exchanges available?

Eligible exchanges are accepted after review when replacement inventory is available. Approval and instructions are required before mailing.

Who pays for the return label?

A free prepaid label is included in the package for an approved eligible mailed return. Contact us if the label was not received or has been lost. There is no restocking fee.

How soon is a refund started?

After inspection and approval, the refund is processed or initiated to the original payment method within 10 days. Posting by the financial institution can take longer.

How can I get help?

Use Contact Us for orders, tracking, returns, payment questions, or privacy choices. Do not send a full card number, password, or verification code by ordinary email.